We are already accepting Valentine's Day orders
Valentine's Day 2021
We are already accepting Valentine's Day orders
We will do our best to ensure all deliveries are fulfilled within the stipulated time frame. However we would like to seek your kind understanding that unforeseen circumstances may arise during this festive season hence, do give a 30mins buffer for the delivery. You may reach us via WhatsApp text @ 81560440 if you require any assistance.
We've open up specific timeslots on various days during this period for self pickup.
We will be sharing a separate set of self collection instructions with you if you opt for the self pickup option during checkout. Please do check your email for more details.
Please reach out to us via WhatsApp text @ 81560440 at the soonest to reschedule your pickup.
Changes due to Covid-19 Situation
Our usual delivery timeslot will be resumed. Contactless delivery will only be available daily (except Sundays) on 2 timeslot - 10am-1pm / 1.30pm-5pm. Night delivery will also be available on Monday - Friday.
Due to stringent measures in place, we might not be able to deliver to hospitals or any medical facilities. Do reach out to us first if you require delivery to such location.
Delivery can still be done however as some offices might still be closed during this period, kindly ensure that the gift(s) can be successfully received at the given address to avoid failed delivery. Redelivery will be subjected to availability of delivery timeslot and fees.
We would definitely love to deliver some love to them! Please drop us a note upon checkout so that our delivery team can take note and arrange accordingly.
We are a Singapore-based online florist who specialises in lighted floral arrangements.
It is not compulsory to have an account. You may purchase as a guest. However, we do encourage you to sign up for the convenience of future orders
You may click on the ideal floral design which you would like to send and add the item to cart.
You will receive an order confirmation email upon successful payment. This email will include your order reference number and purchase summary.
For orders outside of the available dates, please reach out to us and we will advise on the possibility of having it delivered on your desired date.
You may include your personalised message in the “Message” box when you place your order with us. Please sign off with your name if you would like the recipient to know who the sender is.
Yes, we would encourage you to input your details under “Billing Address” section for us to contact you in the event where recipient is uncontactable.
The design might be out of stock or in limited quantity. For bulk purchase, you may contact us at email@example.com.
For Preserved flower dome, the light switches are located on the bottom side of the dome. Batteries are replaceable with 3 x AAA size battery.
If you wish to purchase a design from our gallery, kindly drop us an email at firstname.lastname@example.org for further discussion.
Kindly reach out to us at email@example.com for further discussion. Do take note that additional charges may apply for customisation.
Each of our floral gift is shown on our website and social media accounts with the closest representation to the actual piece. If you are not satisfied with your purchase, kindly notify us by sending a message to firstname.lastname@example.org. Refund requests will be reviewed on case-by-case basis at the sole discretion of Floracent.
Once order is confirmed, cancellation is not allowed.
Orders will be delivered on the chosen date and timeslot. We will not be able to advise on specific timing as delivery route is planned by our courier partner for best efficiency each day
Delivery will be done by our dedicated Courier Partner
Delivery is complimentary for orders $40 and above. For orders below $40, delivery is chargeable at $15 per order.
Delivery can be made to most locations in Singapore except for the restricted zones as listed [here].
We do not offer self-collection option unless stated otherwise. All orders will be delivered within the stipulated time frame.
Sunday are our off-days hence there will be no delivery on Sunday except for special occasions.
Our courier will leave the gift at the reception for office addresses. For residential addresses, they will hand the gift over to someone who is home. For cases where recipient is not at home and uncontactable, you may choose the option of leaving it at doorstep or arranging for re-delivery when you checkout your order. Do note that an additional delivery charge of $15 will apply for re-delivery .
The delivery will be deem unsuccessful under one of the following scenarios. A) When the delivery address is invalid. B) Wrong address given by the sender. C)Recipient is not around with nobody to receive the gift on behalf and option of leaving it at doorstep was not selected D) Change of delivery address on delivery day.
Please contact us email@example.com or WhatsApp us @ 81560440 to arrange for re-delivery. Re-delivery will be subjected to the next available delivery time slot. Do note that there will also be a $15 re-delivery charge.
The daily cut off time for next-day delivery will be at 8pm.
Deliveries will follow strictly to the selected time frame. We are not able to accept any specific delivery timings.
The delivery will still stick to the selected time frame regardless of any request made for a narrower time frame.
Floracent reserve the right to cancel any order without prior notice for orders with delivery address in the restricted list.
Keep all flowers in cool places, away from direct sunlight/wind.
The light should last for a few days, with its brightness fading gradually.
Each lighted dome comes with built in lighting and battery holder, the lights are not removable, however batteries can be replaced with 3 x AAA size battery.
*FAQ Listing is not exhaustive. For any other queries, kindly drop us a message at Contact Us page and we will respond ASAP.