Changes due to Covid-19 Situation

Are there any changes to the delivery timing?

Our usual delivery timeslot will be resumed. Delivery will be available daily on 2 timeslot - 10am-5pm / 6pm-11pm.

What are the restricted delivery locations during this period?

Due to stringent measures in place, we might not be able to deliver to hospitals or any medical facilities. Do reach out to us first if you require delivery to such location.

Can I request delivery to office addresses?

Delivery can still be done however as some offices might still be closed during this period, kindly ensure that the gift(s) can be successfully received at the given address to avoid failed delivery. Redelivery will be subjected to availability of delivery timeslot and fees.

Can I request delivery to recipient who is on Stay Home Notice or Quarantine Order?

We would definitely love to deliver some love to them! Please drop us a note upon checkout so that our delivery team can take note and arrange accordingly.



Who is Floracent

We are a Singapore-based online florist who specialises in lighted floral arrangements.

Do I need to have an account with Floracent to place an order

It is not compulsory to have an account. You may purchase as a guest. However, we do encourage you to sign up for the convenience of future orders

How do I place an order

You may click on the ideal floral design which you would like to send and add the item to cart.

How do I know if my order has been successfully placed

You will receive an order confirmation email upon successful payment. This email will include your order reference number and purchase summary.



Can I make advance order(s)

For orders outside of the available dates, please reach out to us and we will advise on the possibility of having it delivered on your desired date.

Can I send a customised message with the flowers

You may include your personalised message in the “Message” box when you place your order with us. Please sign off with your name if you would like the recipient to know who the sender is.

Do I need to include my details in Order Form if I want to remain anonymous to recipient

Yes, we would encourage you to input your details under “Billing Address” section for us to contact you in the event where recipient is uncontactable.

I can’t seem to cart out the items in an order

The design might be out of stock or in limited quantity. For bulk purchase, you may contact us at

How does the lighting work

For Preserved flower dome, the light switches are located on the bottom side of the dome. Batteries are replaceable with 3 x AAA size battery.

Can I request for a customised floral assembly

Kindly reach out to us at for further discussion. Do take note that additional charges may apply for customisation.

Can I get a refund if the flowers are not to my liking/expectation

Each of our floral gift is shown on our website and social media accounts with the closest representation to the actual piece. If you are not satisfied with your purchase, kindly notify us by sending a message to Refund requests will be reviewed on case-by-case basis at the sole discretion of Floracent.

Can I cancel my order

Once order is confirmed, cancellation is not allowed.



When will my flowers be delivered

Orders will be delivered on the chosen date and timeslot. We will not be able to advise on specific timing as delivery route is planned by our courier partner for best efficiency each day

How are the flowers delivered

Delivery will be done by our dedicated Courier Partner

How much is the delivery fee

Delivery is complimentary for orders $50 and above. For orders below $50, delivery is chargeable at $12 per order.

Is there any location restriction which delivery can be requested to

Delivery can be made to most locations in Singapore except for the restricted zones as listed [here].

Can I do self-collection

We do not offer self-collection option unless stated otherwise. All orders will be delivered within the stipulated time frame.

Can I purchase and request for delivery on Sunday?

Yes we deliver on Sunday as well.

What if recipient is not around during the delivery

Our courier will leave the gift at the reception for office addresses. For residential addresses, they will hand the gift over to someone who is home. For cases where recipient is not at home and uncontactable, you may choose the option of leaving it at doorstep or arranging for re-delivery when you checkout your order. Do note that an additional delivery charge of $15 will apply for re-delivery .

What contributes to an unsuccessful delivery

The delivery will be deem unsuccessful under one of the following scenarios. A) When the delivery address is invalid. B) Wrong address given by the sender. C)Recipient is not around with nobody to receive the gift on behalf and option of leaving it at doorstep was not selected D) Change of delivery address on delivery day.

If my delivery is unsuccessful, how do I arrange for re-delivery

Please contact us or WhatsApp us @ 81560440 to arrange for re-delivery. Re-delivery will be subjected to the next available delivery time slot. Do note that there will also be a $15 re-delivery charge.

What is the cut off timing for next-day delivery

The daily cut off time for next day 10am -5pm delivery will be at 3pm and 11pm for next day 6pm -11pm delivery.

Can I request for a specific time delivery.

Deliveries will follow strictly to the selected time frame. We are not able to accept any specific delivery timings.

Can I choose a timeslot but indicate a narrower time frame in the note

The delivery will still stick to the selected time frame regardless of any request made for a narrower time frame.

What if I place the order with delivery address on one of the restricted delivery areas

Floracent reserve the right to cancel any order without prior notice for orders with delivery address in the restricted list.



How do I care for the flowers

Keep all flowers in cool places, away from direct sunlight/wind.

How long does the light last

The light should last for a few days, with its brightness fading gradually.

Can the lights in the dome be re-used

Each lighted dome comes with built in lighting and battery holder, the lights are not removable, however batteries can be replaced with 3 x AAA size battery.


*FAQ Listing is not exhaustive. For any other queries, kindly drop us a message at Contact Us page and we will respond ASAP.